Knowledge API Query issues

[magnushedlu]

Hi all,

I have issues with the Knowledge API that do not render any results when using query.

For example: 

When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles"  I get all the articles listed.

When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles?query"  I also get all the articles listed.

BUT when I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles?query=citrix" I get no hits back even though this should render results.

I tested both from external sources and from within the API Explorer, the results are the same. What am I missing? Do I need to do anything specific to make this work? I tested on both my live instance and on a PDI, same thing. Please help.

[Vishal Jaswal]

Hello @magnushedlu 

Try using sysparm_query:

https://instance.service-now.com/api/sn_km_api/knowledge/articles?sysparm_query=textCONTAINScitrix

OR

https://instance.service-now.com/api/sn_km_api/knowledge/articles?sysparm_query=short_descriptionCON...

sysparm_query tells ServiceNow to interpret the following string as a database query. `textCONTAINScitrix` searches the “text” field (which contains the article body) for the word “citrix”.

Reference: https://www.servicenow.com/community/developer-forum/field-contains-filter-in-api-link/m-p/1383518