Knowledge approvals not showing under My Approvals?

[e_wilber]

I just noticed our Knowledge approvals aren't showing under our My Approvals link. There isn't any special filters on My Approvals that aren't OOB.

Our approvers are receiving emails saying they have an approval request but they can't see it from the application. As an admin, I went to the sysapproval_approver and tried to locate records that were for records that had KB in the number and can't find any.

Is this intentional or is something broken?

[amlanpal]

Hi Eric,

Did you check in 'sysapproval_approver' table whether the Knowledge number is located in 'Approving' field? As kb_knowledge is a non-task table, you can not fin that in 'Approval for' field.

I hope this helps. Please mark correct/helpful based on impact

[amlanpal]

Hi e.wilber ,

May I know the status of this thread? If your issue is resolved please mark the answer correct and close the thread!

[Michael Fry1]

Something doesn't sound right. The approvals should show under My Approvals. Are you using out of box workflow or custom?

Obviously if it Kbase is using Instant Publish, there isn't any approvals.