Knowledge Article Cumulative View Counts Across Versions

eaucoin
Tera Contributor

Hi! Newbie here to Knowledge Management. In our knowledge reports there is an out of box column for views "View Count". I'm trying to determine if that is just a count of views for the latest version of that knowledge article or if it is a cumulative count across all versions. If it is just a count of views for that specific version, has anyone figured out a way to create a column that does a cumulative count across all versions of a knowledge article?

2 REPLIES 2

Vishal Jaswal
Giga Sage

Hello @eaucoin 
Table: kb_use will let you know the actual view count for each KB article version:

VishalJaswal_0-1746114709082.png

 


Hope that helps!

Thanks! In your screen shot, what is the difference between the two columns Viewed and Times Viewed