Knowledge article links redirecting to SP in virtual agent

[Chandrika4]

Hi all,

My requirement is to redirect knowledge article link to my custom portal instead of SP in Virtual agent chatbot. Looking for some guidance/ inputs on the above. Thank You!

[Ahmmed Ali]

below articles might help:

https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-knowledge-article-needs-to-op... 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961011 

Thank you,

Ali