Knowledge article template

[Paulo Machado]

Hi, guys.

I've been having trouble creating a new KB article template that follows these requirements:

Banner ICON (Image)

Article Title<H1>

Article Subheading<H2>

Article Body text

I've tried several ideas from the community, but unfortunately, none of them worked.
Could someone help me out?

[Dr Atul G- LNG]

Hi @Paulo Machado 

We can't add images in the KB template since there is no option for that type. However, for the rest, you can use HTML code.

[Paulo Machado]

Hi @Dr Atul G- LNG 

Are you suggesting creating three different fields?
The only way to include an image is by setting it as the default value of an HTML field.

[Dr Atul G- LNG]

Hi @Paulo Machado 

Yes , create 3 fields that will be better.

[Paulo Machado · Accepted solution]

Hi @Dr Atul G- LNG 

I used the "Default Value" from the HTML field to apply the CSS:

<img src="IMAGE" class="img-responsive" style="width: 120px"/>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">&nbsp;</p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 20.0pt; font-family: Verdana, sans-serif;">Article Title</span></strong></p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Verdana, sans-serif;">Article Subheading</span></strong></p>
<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10.0pt; font-family: Verdana, sans-serif;">Article Body text</span></p>

The user will need to manually update the content.

Thank you for your time.