Knowledge Base editor adding unwanted Numbered and Bulleted lists and space

[sriramsun]

Please help me on this, 

• Unwanted list elements

When I create a list (ordered or unordered) and publish the article, the page auto-adds an element to the bottom of the list. If I return to the article, remove the unwanted code in the HTML editor, and publish again -  the unwanted list element appears again. 

• Uneven line spacing with linked text

If a word or phrase in a sentence has a hyperlink, the height of the spacing for that line is greater than normal. In the shot below, Classic Canvas Quickstart guide is a link. The line spacing below that is way too wide (the yellow bar).

Thanks in advance.

[Anwesha3]

Can you try to add the same content on a word file and then copy paste it on the KB article body. 


Kindly mark the reply as a correct answer / helpful if it helped to solve your question.

Thanks,
Anwesha

[sriramsun]

Hi Anwesha,

Thanks for your response, I tried it but still the issue is not resolved. Do we have any other approaches to resolve it.

[Anwesha3]

I guess you already tried removing Unwanted <p>&nbsp;</p>  in case not try that and refer this KB - 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677982

[sriramsun]

If i remove and save, those two lines adding automatically