Knowledge Base editor control adding unwanted inline style for Numbered and Bulleted lists

nikkit
Tera Contributor

‎07-18-2019 08:43 AM

So, I'm really spinning my wheels trying to figure this out, so now I'm here hoping someone can give me some ideas of where to go from here. 

I admit, I'm not great at navigating my way through ServiceNow and have a hard time finding anything so "ServiceNow for Bone-Heads"  instructions are welcomed (I have full Administrator access to the platform). 

I'm working on writing and building our KB for our company. 

  1. I click in the Article Body field, 
  2. Then, click the Numbered List icon on the text editor. 
  3. I type the list items. 
  4. When I go to look at the Code-behind, I see the <ol> tag is being inserted as: <ol style="list-style-position: inside;"> (the reason I dislike the "inside" position is because it wraps the test weirdly under the number bullets)
  5. When I click the Numbered list icon, I want the default action to be <ol> without the inline style.
How in the heck do I change the default style for this button? Additionally, would I be able to change other defaults such as the default font face and size for all articles?   

Screen shot showing exactly the problem.

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10 REPLIES 10

jtsmith
Tera Contributor
In response to trout1974

3 weeks ago

Our instance in the dictionary, on the HTML fields in our knowledge template there is no such attribute applied, but we still have that list styling where the lists wrap under the bullet or number instead of indented.  Any other suggestions?

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