Knowledge Bases not showing in Service Portal

Brian Bouchard
Mega Sage

After enabling Service Portal I've noticed there are no Knowledge articles available in the OOB Portal. We have several active knowledge bases, but nothing is shown in the search results, and when I navigate to the Knowledge page, there is a message that there are "No categories available

find_real_file.png

Where in the Service Portal can I see which Knowledge Bases are included in the Portal?

 

I've seen other posts in the communities from a few years ago that maintain only 1 KB is allowed per Portal. Is this still a limitation?

1 ACCEPTED SOLUTION

Jaspal Singh
Mega Patron
Mega Patron

Hi Brian,

 

Look for Service Portal >> Portal from application navigator.

In the list layout add Knowledge base column. Look for the appropriate portal & ensure knowledge base is populated.

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5 REPLIES 5

Thanks. I had looked there earlier, but missed the fact I had a record defined, but no KB defined for the record 😞