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‎08-23-2012 09:52 AM
We have Knowledge Base installed for News Topics and feedback turned on. Would like the ability to respond to comments that have been posted. Is this possible? Ideally as the Admin, would like a function to comment on the comment and have the system send a notification to user. Has anyone developed a process or is it available and I have not found it. Thanks.
Solved! Go to Solution.
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Knowledge Management
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‎07-02-2013 06:07 AM
In knowledge feedbacks, there is a field called "Article" that contains a reference to the KB article to which the feedback belongs. So you need to use dot-walking and add Article.Author to the list of recipients of your notification.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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‎07-02-2013 06:07 AM
In knowledge feedbacks, there is a field called "Article" that contains a reference to the KB article to which the feedback belongs. So you need to use dot-walking and add Article.Author to the list of recipients of your notification.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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‎07-02-2013 04:05 PM
Thanks, that worked a treat!
