KNOWLEDGE MANAGEMENT

[osuntuyik]

When you Insert an image in an article. It becomes part of the Managed attached document. 

When the display attachment link is ticked. All attachments display in the article in addition to the image inserted.

Is there a way to make the inserted image not displayed in the article , see screen shot. Image 1 and 2 should not display because it was inserted in the Article.

[Rafael Batistot]

Hi @osuntuyik 

When you are creating a new article you'll see two boxes 

The attachment link option is for automatically downloading a file when a user accesses an article. Instead of opening the article view, the system bypasses it and prompts the user to download the file directly. This is particularly useful for articles where the primary content is the attached document itself. It's important to note that this functionality typically applies to articles accessed from a search link, not from links within other knowledge articles.

The display attachments option, on the other hand, shows a list of the attached files as clickable links at the bottom of the article text. When a user views the article, they see the content and can then choose to click on an attachment link to open or download the file. This provides a more traditional knowledge article experience where the main text is the focus, and attachments are supplementary.

[osuntuyik]

Thank @Rafael Batistot . What I am trying to clarify is:

when you insert an image on the body of an article, it automatically becomes an attachment. when you check the Display attachments, The Inserted image is displayed as an attachment along with other originally attached documents.

Question: Is there way to remove the inserted image from displaying as an attachment in the article. see example below

[Rafael Batistot]

Hi @osuntuyik, sorry delay

If you insert an image and don’t want that insert the attachment link in your article you need desactive the box “Display attachment” 

Users only see the images embedded in the article body not repeated as attachments.