Hi @litchick10 ,
I found a way to fix this. If you are still looking for a possible way then you may try below.
1. Open "ArticleTemplateUtil" script include and paste the below code.
var ArticleTemplateUtil = Class.create();
ArticleTemplateUtil.prototype = Object.extendsObject(ArticleTemplateUtilSNC,{
getTemplatesDataForKB: function()
{
var kbId = this.getParameter("sysparm_kbid");
var templates = this.getCanContributeTemplatesListCustom(kbId);
var result = {
templates: templates,
kb: kbId
};
return JSON.stringify(result);
},
getCanContributeTemplatesListCustom: function(kbId){
var kbGr = new GlideRecord('kb_knowledge_base');
if(kbGr.get(kbId) && SNC.KnowledgeHelper.canContribute(kbGr))
return this.getArticleTemplatesForKnowledgeBaseCustom(kbId,false);
else
return {};
},
getArticleTemplatesForKnowledgeBaseCustom: function(kbId, addNames){
var gr = new GlideRecord('kb_template_m2m_knowledge_base');
gr.addQuery('kb_knowledge_base',kbId);
gr.query();
var templates = {};
// if(addNames)
// templates['kb_knowledge'] = gs.getMessage('Standard');
// else
//templates['kb_knowledge'] = true;
if(!gr.hasNext()){
var template = new GlideRecord('kb_article_template');
template.addActiveQuery();
template.query();
while(template.next()){
if(!addNames)
templates[template.child_table] = template.getDisplayValue('article_template');
// else
// templates[template.child_table] = true;
}
return templates;
}
else {
while(gr.next()){
if(gr.kb_article_template.active){
if(!addNames)
templates[gr.kb_article_template.child_table] = gr.kb_article_template.getDisplayValue();
else
templates[gr.kb_article_template.child_table] = true;
}
}
}
return templates;
},
type: 'ArticleTemplateUtil'
});
in "kb_knowledge_create" UI page and 60th line of client script is getting list of available templates via GlideAjax. So, I tried by overriding the method "getTemplatesDataForKB" in ArticleTemplateUtil script include as base system script include ArticleTemplateUtilSNC is readonly and protected.
You may tweak the code as just thought of sharing what I have tried for a similar use case
