Hi, I have created a dashboard and added a pie chart type report. And i defined particular colors for few value in the choices in chart colors. and in current instance its looking correct, but when it is moved to test, the colors of each are looking...
Use AI Search to search for knowledge from the EC portal.At that time, we are considering ways to improve the hit rate of knowledge by searching from users. ・Will tagging knowledge articles improve your hit rate?・ What are some ideas you can make int...
In the platform, the "Post a Question" option allows you to pick a Knowledge Base to add the question to.However, in the service portal, that option is not available. Should it be?
I've been wrestling with an issue in Flow Designer for several days and will post several questions on this topic. For this post, I setup a scenario to better understand how Flow Designer is supposed to work. See screenshot below. Refer to 3.3.1. If...
Hello,I'm working on a simple flow where it creates a task. Once the task is closed, then it should close he RITM as well as REQ. The challenge is even though the task is closed and I created an update action as well as stage to closed them, still th...
Hi guys, I need to change the date format when I consult a incident using an API I've already changed the format on the plataform. to dd/mm/yy but when I consult the format is dd-mm-yy. Result API: Can you help? Thanks Gustavo Petta.
Hello Everyone,I encountered the following issue when using case comments for customer updates.When using comments for updating customer in rich text, all the format and embedded images are OK when they reach the customer email client.The problem is ...
Hi , I have created a record producer for a custom table, i have found the issue that when i impersonate as other user and submit record producer form in portal, it is showing as record not found for the impersonated person who has not having admin r...
Hi, **Disclaimer I am by no means an expert in OAuth** I am currently integrating with some of the Microsoft Threat Protection and 365 Defender APIs. Running a 365 Defender Advanced Hunting query requires permission AdvancedHunting.Read.All which the...
Hi everyone! We've been doing a lot of changes in our Service Portal and one of these is to display the approver name of the RITM so that users without ITIL role can see who's the approver of their RITM. This can be found on sp_instance_table. I trie...
Hi, We have a requirement to set the password protect on the 'Excel export' from ServiceNow. Hopefully this is possible by modifying the Context Menu [sys_ui_context_menu] but I am not certain how to tackle this. Any assistance would be greatly app...
I have a widget to upload attachments (here's the HTML part) where I'm trying to force the user to be able to upload a single file at a time but it keeps taking multiple ... why?? <div ng-if="!no_attachments"> <label class="field-label" title="...
I'm trying to get set up to build a custom component for UI Builder, however when running the scaffolded component I get the error message below in the browser console. If I added buttons or checkmarks into the view (in index.js), they render in the...
Hello everyone, On our Portal we have a catalog called Links which houses a ton of content items that lead to various things (applications, department homepages, etc.). We have created a category called *Essential* which contains duplicate content it...
Hi Community!We have run into an access issue. It occurs when a report viewer is attempting to drill down or view a list report that was built using the Metric [metric_instance] table. We built a database view using the Metric table and then a dashbo...
