I find script includes to generate initialize() automatically and read that it is called as constructor when you create script include the object with a new operator. Is it not the same for creating new GlideRecord? As initialize() being called for o...
Hi, I have created a UI page and I created an UI action button on the form as well My requirement is when the Form button is clicked it should open the UI page in a new Window is it possible Thank you
Hi Everyone, thanks in adv, I have a requirement to export Pivot based reports to excel sheets. Is there a way where this can be achieved in service now other than getting the list data and manually creating the pivot. Please let me know if there is ...
Hi All, I've created a flow that calls several subflows. This executes on insert of a record in a custom application. We are getting end users to create the record on the portal via a record producer. The first few steps are executing as expected,...
I have a workflow that is generating multiple RITMS and SC_tasks from a list collector. Many thanks to @Brad Bowman for helping me get this completed using a workflow script. A RITM is created with the master collection of apps requested and a sepa...
Dear Team. Is it possible to configure SSO via MID Server? Our client has a SSO Agent. Here is our client's SSO Architecture below.
Hi , I have a requirement to add the "Print" button on the Service portal page if any user opens his requests he should get a print button on the top of the page and when he clicks on the print button he should be able to print all his request de...
Hello dear Community, Our client's Case Management process requires Agents to provide an update type for any updates they do to a Case. We have supported this functionality by adding a select box with the update types. In the IT Expert Interface this...
Hi I have a requirement to get a Text box displayed when an Checkbox is selected how can i achieve this in service catalog T
Hello friends, I was testing the Identification payload against the cmdb_ci_win_server table which has below identifier entries: 1. Serial number against cmdb_serial_number 2. host_name against cmdb-ci-win_server. 3. fqdn against the cmdb_ci_win_ser...
I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice) I have created a BR on sc_task to start the work flow again i have used Workflow().broadcastEven...
Hi Everyone, I have a doubt that, when I want to populate Manager, Department, Title or some other fields depending on some reference field( which is referring to user table), why can't we use Dot-walking instead of GlideAjax. For example I have a Re...
Hello there. We have a few RITMs, Stage = Completed & State = Work in Progress. All Tasks are Closed Completed. How can you change the State = Completed if the option is greyed out please? Thank you.
Hi all, i have a situation where I should trigger FLOW for RITM within another RITM's flow. i have both flows created, when testing they both works. First flow runs correctly without errors, it gives positive feedback on creating second RITM, it rema...
Hi, How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.