Resolved! Display record without sort in list form
Hi all, I have question about Table list form . Now in incident table, it sorted by Number field. But I would like to lift the all sort. Anyone know this? Best Reagrds, Amy
Forum Posts
How to have a duplicate company name with the normalized plugin enabled?
Hi, We have a requirement, where company name is same though the entities operate from different countries Eg. ABC UK, ABC France Post the normalized plugin enablement, there is a BR, which prevents from adding same company name to the company table....
Create incident record producer disappeared on service portal after upgrade
Hi We have recently upgraded our instance to Rome . After the upgrade I can see that the create incident record producer is not showing up on service portal. I can see the record producer on main items under SP but when trying to move it on Service p...
Resolved! How can I delete script include which is in read only protection
Hi @Ankur Bawiskar Can you please guide me how can I remove script include which is in read only protection from an instance , Thanks
Resolved! How to create a UI Macro that acts as a filter
Hello, We have recently received a new requirement from the business to give them a feature that allows them to build their own filter and set that value on a record. This will be in regards to the knowledge base application. The reason they want thi...
Re-direct Non-ITIL users to ESC Portal
I have requirement to re-direct Non-Itil users to ESC portal. By default every single user is alloted with few roles in the business and everyone are re-directed to backend view which is confusing the ESS user. Can someone please help me here, than...
ServiceNow Notifications Best Practices
I am looking for resources or best practice documents or what the Community members have found has worked best in their orgs in regards to notifications... I am having issues with people not reading their ServiceNow email notifications from the syst...
Security Scoring - Blacklisted File types/Extensions
Hi Team,As part of security scoring we are planning to Specify Blacklisted File types by using properties glide.security.attachment_type.use_blacklist - Setting it to Trueglide.attachment.blacklisted.types - Setting the blacklisted file typesglide.a...
Resolved! How to remove auto generated message from email body in inbound email action
Hi, we have created a inbound action to get email details ,which will create tickets when we receive mails from outlook , gmail .from the mail body we need to search certain words that we have already defined in another custom table but when we rec...
Resolved! Where to check license information in Servicenow
Hi All, I wanted to check how many custom tables are allowed for my licence in instance Is there a report or place where I can check how many tables are allowed ?
Adding labels to a form without using annotations
Is adding annotations the only way to add labels to a form? I am having a problem with controlling annotations visibility using UI policies. At the same time, client scripts seem to only work on UI16 and not agent workspace. Are there alternative met...
g_form.geFieldNames() not working
I am using catalog client script on submit as below var allFields = g_form.getFieldNames(); for(var fieldName in allFields){ alert( allFields[fieldName]); } it is not working and not allowing to submit the form. i...
Resolved! how to break for next line in a href of HTML
Hi Expert, In email script , I am having the below code in reject button and I want this reason for reject should come in the next line. How can I achieve that? Please advise. var rejButStr = '<a href="mailto:snow05@service-now.com?subject=re:' + gr...
What ATF step to set variable values for 'Business Justification' free text field after 'Order a Catalog Item'?
Hey all, I am encountering an issue when attempting to create an ATF test for the creation of a Catalog Item being initiated from our Service Portal. The process is to open the form via our Service Portal, complete the form, then order it. After clic...
Preview Update Set: "This update will not result in any action because it is invalid"
Hi, we applied glide-paris-06-24-2020__patch6 to one of our non-prod instances and worked through the list of skipped changes in Upgrade Center. Review results were recorded in an update set. We then moved that update set to the next non-prod instanc...
