Link to a knowledge base from the Service Portal

[sterrell24]

We have an end-user knowledge base that we want to link to from the knowledge portal. I tried using a "VBP Icon Link" pointing to the kb_view2 page, but that isn't working. Any recommendations?

[Ujjawal Vishnoi]

Hi Jeromy,

We can set the knowledgebase from portals.

For this go to Service Portal>> Portal>> Open your portal>> set the knowledge base as desired.

Hope this helps.

Regards

Ujjawal

[sterrell24]

I have the knowledge base defined at the portal level, but I am needing to create a link to it on the Service Portal so our customers can click it and explore the knowledge base.

[sterrell24 · Accepted solution]

This was an issue in our QA environement. When I created a "VBP Icon Link" and point it to kb_view2 in our prod or test environment, it works correctly.