Our company has acquired a division of another company who is also on ServiceNow. We have a requirement to merge their CMDB with ours. I need to find the best method and checklists of how this should be approached. I did see an article regarding I...
Hi Team, Templated Snippets is not showing in the Application picker in ServiceNow.Whether it is showing in sys_store table. Also associated roles are also not showing in the role table.Could anyone assist here.. Thank you!!
Hi,I wanted to enable Voice and SMS features from Notification Preferences?My requirement:I have created one (or more) Subscription and wanted to receive notification via SMS and Voice whenever any incident is created/updated based on my subscription...
We have a task form and when user attaches an excel with a constant name "x_fdrbl_quality_control.csv", and click on import button, it will run a transform map and the entries in the excel will be listed in the task.Now there are multiple people doin...
Wondering on the best decision to take in the following scenario: We want to create an integration with a vendor system (not SN) for Incident, Task, Change, Problem, and the CMDB and other foundation data. The vendor is to support a portion of our IT...
In this article, I will help you unlock the capabilities of ServiceNow Knowledge Management. Where Business Users can centrally access information using multiple channels like mobile, web portal, and chat groups (MS Teams, Facebook to name a few) Se...
In this article, I would like to help IT Leaders on how to improve your IT Service Delivery using the ServiceNow platform. Service Level Agreements (SLAs) in ServiceNow are essential for defining and managing the performance metrics and expectations ...
In this article, I will be discussing Nine (9) key features of ServiceNow Flow Designer for ServiceNow beginners What is Flow Designer? Flow Designer in ServiceNow is a powerful tool that allows users to automate business processes without writing co...
Hi all, I am trying to use flow designer and retrieve the Collaboration Chat Members that are part of a Collaboration Chat (an entry in the sys_cs_collab_chat table) also known as a Sidebar conversation when you involve another agent/individual to ...
Hi!I’d like to create a new toggle under the “Display” section in User Preferences for a custom user preference. I’ve been searching online for a while but haven’t found any clear documentation on how to do this—maybe I’m not using the right search t...
I have a Do the following in parallel to add computer to group, wait for 1 year and remove the computer from the group. When I test, it's not running both IF's at the same time, it's stopping in the first IF (wait), It's not supposed to run both IF's...
I have form in scope. It also has a field activity team in scope. Now I want to pass the value in this , each time the selection changes to a global task field assignment group , so that I can use it in my reference qualifier parameter. How to pass t...
I've been tasked to document as is processes in Servicenow and have done most of the ITSM modules. Experience wise I am familiar with MID Server and LDAP with sys_user but yet to touch hr_profile and HR modules.Our current client servicenow is expres...
Hello team,Have created a flow designer which is used to create 2 tasks simultaneously using do the following in parallel let say if one task is closed incomplete then it should not wait for other task rather than it should update the other task to c...
How do you create/manage effective dated custom tables in SNow? For example, I have a tutor table to track availability.Tutor Table:Tutor-Name Effective-Date Effective-Status DaysTutor-1 01/01/2024 Active MondayTutor-1 ...