Resolved! New UI action "Create Problem" from interaction
Hi Folks, I need urgent help on below.I have a requirement to cerate new ui action "Create Problem" in interaction record on SOW. It should be placed below "Create Change".
Forum Posts
Filling document_id type field in modal
Hello friends, I went through out all advices but nothing worked for me.I need simply create modal window with prefilled document_id field "feature".My code look like this, but not working. If you have any help, it is very appreciated.Thank you.
Resolved! How to show Approval History of RITM on service portal
Hi As approval history is shown on the RITM I would like to show the same on the Portal. How that to be done It shows just as below in the portal approval form
Reporting on most recent requested date for each service
Hello Experts,I have a requirement to create a report that displays the most recent date a service was requested for each item in our service catalog. So the desired end result would display the list of catalog items (sc_cat_item) with the most recen...
my post not getting approved
Hi @David and @Dan Bruhn , Please help me to get my post approve, When i am posting my question it is taking almost 1 day time to get it approved.
Resolved! How to add option to date condition in search criteria?
Hello expert, There's a dropdown list for created in search criteria page. Is it possible to add my customizing option? Thank you!
Resolved! Problem task auto closer issue
When problem is marked as closed then all open tasks are getting auto canceled. I want to restrict auto closer of task as well as problem if there is any open task associated with.
custom email server configuration
Has anyone configured a custom SMTP/POP3 email server instead of using the out-of-the-box (OOB) ServiceNow-provided option?If so, please share any challenges you foresee with inbound email actions, troubleshooting, or availability.Additionally, are t...
How to change the Background Image for Polaris Menu
Is it possible to change the background image used in the fly out menus in Polaris (ie the core ALL, Favs, History)? Hopefully a solution that does not involve digging through CSS etc. Is there a simple property or image to change to replace the belo...
Set priority critical if requested for is vip
How to set priority critical if caller is vip user.
How do you pass field values to a GlideModal window?
I'm using GlideModal to generate a popup window to load a form. I need to preset one of the fields (parent) to the sys_id of the form that generated the popup. I tried using setPreference('field', value) but that isn't setting the field and I don't ...
How to Delete "Category" and Add "Taxonomy" and "Owner" from Catalog Builder List view in Catalog t
How to Delete "Category" and Add "Taxonomy" and "Owner" fields in List view of Catalog tab in the Catalog Builder.Please refer the attached screen shots.
can user create timesheet for demand task without access to demand table
Hi Team, User is having timecard_user role, able to access timesheet portal but he is unable to see demand task for which he has a resource plan. he is not having access to demand table . is demand table access needed to view demand tasks in the time...
Resolved! Set dynamic email address in Notification
Hi all, I have a custom field on [Walk-up Appointment] that holds an alternate email address. I would like to see if we could input the field into a notification, so it sends directly to the email address field, either through the Notification object...
