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Not sure where to post this question related to Walk-Up Experience. Hopefully word this where it makes sense. We are working on configuring Walk-Up Experience, one of the requirements is to have a 30 minute after appointment work time. We are allowin...
Hi,I have a question about CLE "Encrypted Field Configuration" entries update and delete them, after creating a record in this module the records are read-only. it is not possible to delete them or update them. The only field that is changeable is t...
ServiceNow Service Catalog is a critical component of IT Service Management (ITSM), offering an intuitive interface for end users to request services and products, while providing fulfillers with a structured workflow to process and deliver those ser...
We are using azure integration to create users, groups and group members. Upon configuring the system, we found that if the cmn_department table was populated with same values as what are in azure, the department field on the user record populated pr...
Hi, I am a newbie, I would appreciate any guidance to obtain free exam voucher for CSA exam Thanks a bunch
If you’re just starting out with ServiceNow and need a straightforward way to create workflows, Flow Designer is here to make your life easier. Whether you’re automating tasks, streamlining processes, or building something entirely new, Flow Designer...
Hi All, I've just upgraded my PDI to the San Diego release so I can take a look at the next experience. I've seen in the docs that there should be a Next Experience Default Admin Landing Page, but when I click to the homepage I just get the Dashboar...
Hi all, Does anyone have experience in identifying the best practices for a Knowledge Management processes? Specifically, I'm looking to establish a robust Knowledge Management governance framework that defines who is responsible for maintaining, sh...
I’m working on a widget in the ServiceNow Service Portal, and I’m using the uib-tooltip directive to display a tooltip when hovering over an info icon. However, I am unable to remove the default black background that appears in the tooltip.Despite ap...
I do have a requirement to import data into two tables i.e. one to software model and another is business application.while importing most of field values are moved to software model and some were moved to business application as new records. how to ...
Hi, I have created one dashboard and added few report on it but when i moved to update set from lower to upper environment then i can see blank dashboard, reports are not visible. While applying the update set i got error like "Could not find a recor...
Hi Community,Good day, We are having Time worked field available in Snow and that was used only for "calculating time for the person who is assigned to that Incident or Task".But is it possible to calculate the time for user who is viewing that Incid...
Hi Community,Good day, Is it possible to create one more variable in task or incident table (reference variable) to show the active user who is viewing the ticket.
Hi I have a Flow Designer Flow that uses the Service Catalog plugin and in that gets Catalog variables one of which is of type List Collector and contains sys_user records. When - in a Flow Designer ForEach Loop - trying to reference the email attrib...
I have created custom percentage field on change_request table similar to business elapsed percentage on task_sla table. Using BR I am populating this custom field to be in sync with business elapsed percentage field on task_sla table. Once this cust...
