List Menu Universal Request isn't visible in the action list menu on Service Operations Workspace for non-admin users

[Vadzim Surin1]

HI everyone.

I preinstalled all the necessary plugins to work with Universal Request. After this Universal Request list menu is visible in the action list menu on Agent Workspace by default.
And now I'm trying to display Universal Request list menu to the action list menu on Service Operations Workspace.
My steps are:

1. I add new category 'Universal Request' in the table 'UX List Categories' (sys_ux_list_category_list) with configuration 'Default - SOW'.
2. I add all the lists (similar to Universal Request list menu on Agent Workspace) to the category 'Universal Request'.
3. After this I able to see Universal Request list menu in the action list menu on Service Operations Workspace with admin role.
4. I add a new audience 'SOW - Universal Request - Read Audience' to the table 'Audience'  (sys_ux_applicability). I assign the role 'sn_uni_req.universal_request_read' to this audience.
5. I add new records to the table 'List Applicabilities' (sys_ux_applicability_m2m_list_list) according to the lists in step 2 and assign them to the audience 'SOW - Universal Request - Read Audience' (remember - I gave this audience the role 'sn_uni_req.universal_request_read').

After these steps I able to see Universal Request list menu in the action list menu on Service Operations Workspace with role 'sn_uni_req.ur_admin'). And I not able to see it with role 'sn_uni_req.universal_request_read'.

P.S. Test user has 'itil' and  'sn_uni_req.routing_agent' roles ( 'sn_uni_req.routing_agent' includes 'sn_uni_req.universal_request_read').

[Houston Vargas]

I figured it out, app scope doesn't matter. I tested Service Operator Workspace for ITSM, Universal Request, and Global. For some reason, the universal routing/read roles aren't coming through in the Audience/List Affinity. I ended up using the SOW ITIL Common Audience and that worked for me.