Looking for 'Now Assist behind the scenes' details
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09-03-2025 02:35 AM
I want to know the technical details of Now Assist.
Ex - when on the incident form, when I click on 'Summarize', what happens behind the scenes?
How the data processing happens? (data flow details)
Any architecture diagram for this?
If you have the details, please share.
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09-07-2025 10:44 PM
Hello AI folks, no one?
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09-08-2025 01:37 AM
I feel you may not be getting a response because your question is very broad. It's like asking: 'Tell me how a car works, simply, but in great detail and with diagrams".
There's a whole range of different Now Assist functionality across the platform, incorporating a raft of LLM engineering and numerous other processes. It also includes sensitive IP that ServiceNow doesn't want to share.
So, sorry, but you might be left disappointed 🙂 Or maybe post a more specific question?
