Looking for 'Now Assist behind the scenes' details

Suggy
Giga Sage

I want to know the technical details of Now Assist.

Ex - when on the incident form, when I click on 'Summarize', what happens behind the scenes? 

 

How the data processing happens? (data flow details)

 

Any architecture diagram for this?

 

If you have the details, please share.

11 REPLIES 11

Suggy
Giga Sage

Hello AI folks, no one?

I feel you may not be getting a response because your question is very broad. It's like asking: 'Tell me how a car works, simply, but in great detail and with diagrams".

 

There's a whole range of different Now Assist functionality across the platform, incorporating a raft of LLM engineering and numerous other processes. It also includes sensitive IP that ServiceNow doesn't want to share. 

So, sorry, but you might be left disappointed 🙂 Or maybe post a more specific question?