Major incident

ShubhiGarhwal
Tera Contributor

‎02-07-2024 10:47 AM

ShubhiGarhwal_0-1707331531956.png

Hello Everyone In  major incident compose email can be handled by the user who have 'major_incident_manager' role only ? If its possible then How?

0 Helpfuls
  • 239 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-08-2024 03:15 AM

Hi @ShubhiGarhwal 

 

I tested at my end, ITIL user cant send email from MIM.

 

This role is requroed

 

LearnNGrowAtul_0-1707390949564.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls