Hi,
My company implemented a Service Catalog earlier this year, and after implementation found that variables from the catalog items that may have been hidden/made not mandatory by UI policies or scripts, are showing up as mandatory on the requested items.
Based on community posts, I see this could be due to a number of reasons:
1) We marked variables as mandatory.
2) For catalog UI policies and scripts, we did not check "Applies on Requested Items".
Given we may have made some mistakes initially, does anyone have any recommendations on the best way to make variables on the requested items not mandatory? For example:
- Is there a script that can be written to make the variables not mandatory on the requested item form
- Should we go back to every variable and make it not mandatory, and then make the variable mandatory on the catalog item via UI policy or script
- Should we create a UI policy for each variable to make it not mandatory on the Requested Item form
- Should we update all the UI policies and scripts to make them apply on Requested Items
I am relatively new to ServiceNow so any advice on best practices regarding variables would be greatly appreciated. Also, my company will be upgrading from Fuji to Geneva or Helsinki soon, so I am concerned about anything that may break in an upgrade and overall maintainability of the Service Catalog.
Thanks!
