Resolved! Add a new dev language to code samples in the KB.
Is there a way to add a new developing language to the code samples in KB articles, e.g., to highlight the syntax for PowerShell?
Forum Posts
Need Service Catalog Item for external users
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. We can't create their users on our system. Is there a way to m...
Resolved! In HAM Pro from asset table.
When I am opening any records of asset from asset table. I am getting one pop-up. "The asset is excluded from licensed hardware asset features". I want include remaining asset features. For some of records is not pop-up.Please suggest me how to reso...
Differences between Data privacy (classic) and Data privacy (Store app)
Hi all,Currently I've been reseaching on Data privacy and I found that on Servicenow we have Data Privacy (Classic) and Data Privacy (Store App). It's quite confusing, so can anyone explain to me what is the differences between those two. and for fur...
Data Privacy Conditions
I am trying to setup data privacy and anonymization. What I want to do is to replace the first and last name of users who have left the company, so user active = false. I can not find any way to put a condition on my classifications nor Anonymization...
Why does ServiceNow still use the Navigation Stack instead of native browser history stack?
Just curious why the platform still insists on forcing users into using a single session - the UX for power users that want to have multiple tabs open is terrible, and with all the advances in HTML5 specifications it should hardly be a technical limi...
Resolved! Where is the runtime value information in Flow Execution Details stored? How to adjust these values?
Can anyone tell me where the runtime value(s) which are shown in the flow context are being stored? or calculated? I have a Logic Step which is waiting for a specific date/time to be reached but I'd like to change this value in order to speed up the ...
Set Default View Using View Rule
Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...
I want to change existing email address for servicenow email account (Oauth Type)
Hi Team, I want to change the email address which ServiceNow is using currently for sending and receiving email for outlook.this looks like already configured do I just need to change the from email id which is already their in the organization?I can...
Resolved! Is it possible to write an ACL to only allow the vendor manager assigned to edit the record
Is it possible to write an ACL to only allow the vendor manager assigned to the vendor to edit the record. As currently anyone with the vendor manager role can edit any vendor even if it isn't theirs so can it be done that they can only view vendors ...
I want to remove the particular user role from bulk reports.
I want to remove the particular user role from bulk reports. I tried using background script to remove the roles but it is not working. can someone please help me out on this.
ATF - Error Could not find an active Context(sn_nb_action_rule_context)
Hello, Somebody has this problem with ATF ? Error: *** Script [NextBestActionDAO]: Could not find an active Context(sn_nb_action_rule_context) record for context table=em_alert: no thrown error Could someone help ? Thank you, Best Regards,
"Company" field added to User list is displaying ZIP code instead of Company Name
Using Configure > List Layout, I added the Company field to the sys_user list in my Dev instance. After assigning a Company to users, the field populated with the ZIP code instead of the company name. I duplicated this using a different company and i...
Is there a way to look up what groups are used in steps set up in Flow Designer flows?
We want to 'recertify' the groups we have in ServiceNow, make sure the Managers and Members are accurate, but when we go to our Business partners to confirm they usually come back asking what the groups are being used for. Of course we have a lot of ...
Flow for Incident states based on the last updated time
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 hrsThen update the incident state to InProgress & add some wor...