Make knowledge categories always Visible in portal?

Terje Bakkerud
Tera Contributor

‎06-15-2023 11:54 PM

One of my customers has 2 languages. English and Norwegian. Everything they produce is just written in Norwegian.
If you have chosen the English system Language, you can still search for and get Knowledge Articles in Norwegian.

Here's the problem. When you access the Knowledge part of the portal, it only shows the categories that contain articles in your chosen language.

So if there are no articles with English as chosen language, you will see no categories. I've changed the language on a couple of articles, and will then see the category. If I click a category that has "3" on it, signifying 3 Articles with this category in the language have chosen (English), I will get all the Norwegian articles as well, so it does recognize that the articles belong to the category... TerjeBakkerud_0-1686898198944.png

 

Does anyone know how I can show all categories in the portal, no matter what language you chose?
Without making a ton of duplicate articles? 

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Terje Bakkerud
Tera Contributor
In response to Ravi Chandra_K

‎06-27-2023 01:14 AM

Yeah, it may be. 
But this problem is described in that the categories are gone whenever you have a non-English language chosen. 
This problem is when English is the chosen language. So not a 100% sure it's the same. 
But i have mentioned this in the support-case i raised. 

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