Make visible variable in RITM only if Approval is granted

[Lkowalski]

Hello,

Could yo help on below issue ?

 I have to make visible variable in RITM only if below requirements will be passed:

 For example, for variable1

 If [Variable2]= No AND [Variable3]= No

 OR

 If [Variable2]= Yes OR [Variable3]= Yes, AND required approval is granted from Single Approval

 OR

 If [Variable2]= Yes AND [Variable3]= Yes, AND both required approvals are granted (from Single Approval and Group Approval)

I made a below catalog client script which Applies on Requested Items, but it did not work.

function onLoad() {
   //Type appropriate comment here, and begin script below
      if (variables.variable2== 'No' && variables.variable3== 'No') {
        if (variables.variable2== 'Yes' || variables.variable3== 'Yes' && g_scratchpad.isApproved == 'true') {
            if (variables.variable2== 'Yes' && variables.variable3== 'Yes' && g_scratchpad.isApproved == 'true') {
                g_form.setDisplay(‘variables.variable1’,true);
                g_form.setMandatory(‘variables.variable1’,true);
            }
        }
    }
}

Thank you for any help.

Regards,

Lukas

[Ankur Bawiskar · Accepted solution]

Hi,

so the display BR is on RITM table then this line is wrong;

update this

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    var gr = new GlideRecord("sysapproval_approver");
    gr.addQuery("sysapproval", current.sys_id);
    gr.addQuery("state", "approved");
    gr.query();
    if (gr.next()) {
        g_scratchpad.isApproved = 'true';
    }
    g_scratchpad.isApproved = 'false';

})(current, previous);

Regards
Ankur

[Lkowalski]

Unfortunately still variable1 is visible after RITM is created, before met the condition and before Approval. What should be checked next ?

[Ankur Bawiskar]

Hi,

things to check

1) your client script should be normal one and not catalog client script

2) check in client script by adding alert what value you get for variables and debug

Regards
Ankur

[Lkowalski]

Regarding to the point 1), client script should by Type = onLoad, true ?

[Ankur Bawiskar]

Hi,

correct normal client script onLoad on RITM table

Regards
Ankur