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Making rejection comment mandatory on service portal

Ankita Gupte
Kilo Sage

I already have a Approve and reject widget on service portal like this

find_real_file.png

Now I only want to make rejection comment mandatory if approver rejects the request with the pop up if they don't fill in the rejection comment. Kindly guide me as I am new to service portal area.

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Ankita Gupte 

this link has the solution for portal

Portal diaries: Service Portal — Making Rejection Comments Mandatory on Approval Record

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

This I have achieved,

But when I do view all approvals.

On that page when I click reject, no pop up appears.

find_real_file.png