Manually added events not appearing on team calendar

[e_wilber]

I am trying to do some POV testing of the Agent Schedule>Team Calendar functionality and added myself as the manager of Elvira and set myself the manager of the group she is in.

I can see her scheduled work order work on the calendar:

I click "Create" to create a new event with her name of various types (appointment, meeting, call, etc) and none of the events appear on the calendar. There are 5+ events on the calendar above for this user today and you only see the work order.

The configurations are set up to show the different types of work.

Why are my events not showing up that I manually created?

[Noah Drew]

Hello @e.wilber !

Please check if there are any ACLs blocking the ability to Write to the "cmn_schedule_span" table.

Make sure that you have the "agent_schedule_user" role as well.

Hope that helps!

If it did, please mark as Helpful and consider setting the reply as the Correct Answer to the question, thanks!

[Community Alums]

There is a table 'agent_schedule_task_config' to show or not the kind of element you want in the calendar.

Change active = true everything and you will see what  you want in your team calendar

Best regards

[Pranay11]

Hi Wilber,

Did you get the solution of it?

Regards,

Pranay