1 ACCEPTED SOLUTION
Hi @Hardik Benani,
Now I am getting the authentication issue:
You'll need to authenticate to your ServiceNow instance for me to query the incident table — I got an authentication error trying to run the count. Could you connect/re-authenticate the NowAIKit connector, and I'll pull the active incident count right after?
Is there no way other than using the OAuth? Can't we set this basic authentication right? I had deleted the config from Claude client and relaunched it. Also the user has a password set, role is admin. Identity type is Machine and Internal integration user - checked.
Any reasons why the basic auth fails?
By the way I tried validating the basic auth on the terminal, trying to fetch details of the same table which is queried via prompt on the MCP client.
And as you can see it fetched the result as well.
That leaves me surprised, why the basic auth fails only on the MCP client.
Regards,
Anish
Hi @Hardik Benani,
- Tried with the ServiceNow password generated using the Set Password UI Action, updated both files in Roaming and Local folder.
- Then I got help from AI that - When cmd.exe or Node spawns the process, Windows is almost certainly stripping or expanding those characters before nowaikit ever sees them, sending an incomplete password to ServiceNow.
- I then replaced it with an alphanumeric password setting the password visible on the User record using the property - glide.user.show.password.field.
- Again tried the curl request to fetch an incident record, works and then applied that password on both the locations:
C:\Users\USER_PROFILE_NAME\AppData\Local\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\ folder and in
C:\Users\USER_PROFILE_NAME\AppData\Roaming\Claude folder. - Explicitly added the role - snc_platform_rest_api_access despite it being available via inheritance. (admin user)
Still didn't work. - Following is the error logs you asked for:
2026-07-28T14:24:47.928Z [nowaikit] [info] Initializing server... { metadata: undefined }
2026-07-28T14:24:48.026Z [nowaikit] [info] Using MCP server command: C:\WINDOWS\System32\cmd.exe with path: {
metadata: {
paths: [
'C:\\Program Files\\nodejs',
'C:\\Python314',
'C:\\Python314\\Scripts\\',
'C:\\Python314\\',
'C:\\WINDOWS\\system32',
'C:\\WINDOWS',
'C:\\WINDOWS\\System32\\Wbem',
'C:\\WINDOWS\\System32\\WindowsPowerShell\\v1.0\\',
'C:\\WINDOWS\\System32\\OpenSSH\\',
'C:\\Program Files\\Amazon\\AWSCLIV2\\',
'C:\\Program Files\\nodejs\\',
'C:\\ProgramData\\chocolatey\\bin',
'C:\\Users\\AnishReghuKumaranNai\\AppData\\Local\\Microsoft\\WindowsApps',
'C:\\Users\\AnishReghuKumaranNai\\AppData\\Local\\Programs\\Microsoft VS Code\\bin',
'C:\\Users\\AnishReghuKumaranNai\\AppData\\Roaming\\npm',
'C:\\Users\\AnishReghuKumaranNai\\AppData\\Local\\Programs\\cursor\\resources\\app\\bin',
[length]: 16
]
}
} %o
2026-07-28T14:24:48.044Z [nowaikit] [info] Server started and connected successfully { metadata: undefined }
2026-07-28T14:24:49.278Z [nowaikit] [info] Message from client: method="initialize" id=0 params { metadata: undefined }
[INFO] NowAIKit server running on stdio [413 tools]
2026-07-28T14:24:53.567Z [nowaikit] [info] Message from server: id=0 result { metadata: undefined }
2026-07-28T14:24:53.568Z [nowaikit] [info] Message from client: method="notifications/initialized" { metadata: undefined }
2026-07-28T14:24:53.581Z [nowaikit] [info] Message from client: method="tools/list" id=1 params { metadata: undefined }
2026-07-28T14:24:53.581Z [nowaikit] [info] Message from client: method="prompts/list" id=2 params { metadata: undefined }
2026-07-28T14:24:53.581Z [nowaikit] [info] Message from client: method="resources/list" id=3 { metadata: undefined }
2026-07-28T14:24:53.593Z [nowaikit] [info] Message from server: id=1 result { metadata: undefined }
2026-07-28T14:24:53.595Z [nowaikit] [info] Message from server: id=2 result { metadata: undefined }
2026-07-28T14:24:53.595Z [nowaikit] [info] Message from server: id=3 result { metadata: undefined }
2026-07-28T14:25:17.451Z [nowaikit] [info] Message from client: method="tools/call" id=4 params { metadata: undefined }
[INFO] Tool called: get_table_record_count
[INFO] Querying ServiceNow table: incident
[DEBUG] Query: active=true
[ERROR] Tool execution error: get_table_record_count ServiceNowError: User is not authenticated
at ServiceNowClient.request (file:///C:/Users/AnishReghuKumaranNai/AppData/Local/npm-cache/_npx/a4f12bcf6fc77cbb/node_modules/nowaikit/dist/servicenow/client.js:249:27)
at process.processTicksAndRejections (node:internal/process/task_queues:104:5)
at async ServiceNowClient.queryRecords (file:///C:/Users/AnishReghuKumaranNai/AppData/Local/npm-cache/_npx/a4f12bcf6fc77cbb/node_modules/nowaikit/dist/servicenow/client.js:327:30)
at async executePerformanceToolCall (file:///C:/Users/AnishReghuKumaranNai/AppData/Local/npm-cache/_npx/a4f12bcf6fc77cbb/node_modules/nowaikit/dist/tools/performance.js:463:30)
at async executeTool (file:///C:/Users/AnishReghuKumaranNai/AppData/Local/npm-cache/_npx/a4f12bcf6fc77cbb/node_modules/nowaikit/dist/tools/index.js:423:24)
at async file:///C:/Users/AnishReghuKumaranNai/AppData/Local/npm-cache/_npx/a4f12bcf6fc77cbb/node_modules/nowaikit/dist/server.js:120:26
at async wrappedHandler (file:///C:/Users/AnishReghuKumaranNai/AppData/Local/npm-cache/_npx/a4f12bcf6fc77cbb/node_modules/@modelcontextprotocol/sdk/dist/esm/server/index.js:114:32) {
code: 'AUTHENTICATION_FAILED',
details: undefined
}
2026-07-28T14:25:19.929Z [nowaikit] [info] Message from server: id=4 result(1 blocks) { metadata: undefined }Additionally I am able to delete the npm-cache\_npx folder but when I try executing the command
I get the above message.
Regards,
Anish
