2nd approval not firing.

[oluseyiasol]

I created a flow with 2 approvals.  After the 2nd approval, an email should go out that the request is closed complete.  It appears that after the first approval the RITM is going to Closed Complete and skipping the 2nd approval.

[Ravi Peddineni]

@oluseyiasol 

Could you check the person you are sending the approval for is active or if you are using the group, it has member in it? Also add the screenshots of the step configuration if possible.

[oluseyiasol]

I just  noticed the group has no members in it.   I will add a user to the group and have the tester test it again

[Ravi Peddineni]

@oluseyiasol 
 Cool! Yeah it's the most common mistake I make. Let me know if you were able to see the approval.

[Tanushree Maiti]

Hi @oluseyiasol 

Fix it by placing an

If condition ( state == Approved) immediately after the first approval,

       putting the second approval inside that branch,

             and adding another If check for the second approval

                   before closing the request.

Refer: Flow Designer Approvals Overview - Workflow Automation Center of Excellence

https://www.servicenow.com/community/api-insights-forum/flow-with-two-approvals/m-p/3578313