@mention in Service Portal

[lukas-slansky]

Hello,

is it somehow possible to activate the @mention functionality in Service Portal comments within "Ticket conversations" widget? I've tried in Helsinki and Jakarta and it seems not to work.

Thanks, Lukas

[michaelskae · Accepted solution]

Hi Lukas,

This functionality is not available in the Ticket Conversations widget at the moment - it's a UI16 feature.

I'm sure it would be possible to create a separate   widget to reproduce a similar functionality for Service Portal though.

Mike

[robertlankford]

Is this feature on the roadmap?   If not, should we submit an enhancement request in Hi?

[michaelskae]

Hi Robert,

I'm afraid I am not privy to the roadmap for this functionality, but I can see at least one enhancement request that has been raised about this.

It would certainly help to identify this is an important feature by raising an enhancement request, as the more customers who ask for this the better!

ServiceNow KB: Requesting ServiceNow product enhancements (KB0547257)

Mike

[Sriram13]

Do we have some example which we can refer to for this functionality?