Microsoft Teams - @ mentioning a user based on ServiceNow data

[Kenny Mitchell]

Hello,

We have recently configured the Microsoft Teams Spoke and are attempting to replicate functionality that was previously configured properly via Slack Spoke.

When a certain event occurs in ServiceNow, we have Flow Designer trigger a Teams Spoke 'Post a Message' action. 

This message needs to @ mention the Assigned To field of the record that triggered it. 

The webhook is working and successfully posting the message, but we cannot figure out how to successfully @ mention the person in question. 

The Slack syntax is to use their Slack Member ID with syntax: [@MemberID]

We have Slack Member IDs stored on the sys_user table and successfully reference that field, generating the mention.

For Teams, we have tested [@name] , [@email] , also with <@name> , <@email> , @Name , @email 

So far, it is just posting it as plain text.

Has anyone figured out how to @ Mention someone in a Teams channel with the Team Spoke integration?

Thanks,

Kenny

[Ana Vitoria G_e]

Hi, did you find the answer? I'm also needing to mention someone on Teams

[s2mill]

Same here but trying to figure out if it can be done using my existing sys_notification_va_content record and scripting the messageContent.