Microsoft Teams Spoke: How to create an Approval and Reject buttons in teams message

Robson Leite
Tera Guru

‎06-13-2022 08:29 AM

Good morning guys.
 
Does anyone have already configure the "Post a Message" action in Microsoft Teams Spoke? I'm trying to send an approval message to Teams, with Approve and Reject Buttons. I'm not finding any documentation explaining how to generate the approval buttons and how they are linked to Servicenow.
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Shreya Shah
ServiceNow Employee
ServiceNow Employee

‎06-29-2022 01:13 AM

Microsoft Teams Spoke is now replaced by Microsoft Teams Graph Spoke (https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub-store-spokes/concept/msteams-spoke.html).

There is a dedicated docs page for ServiceNow for Microsoft Teams (https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/c_ServiceNowForMSTeams.html) and it include topics for including ITSM, HRSD and Universal Requests.

It also covers Employee actions (https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/employee-sn-ms-teams.html) and specifically Approval Notifications (https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/task/actionable-notifications.html).

 

Eli Guttman
Tera Guru
In response to Shreya Shah

‎07-14-2023 02:48 PM

Hi, 

Do you know where can i find documentation of how to configure the approval process - post an approval with relevant information and ability to get the approve / reject action when it is done on teams?

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shawna
Tera Guru

‎07-19-2023 04:31 PM - edited ‎07-19-2023 04:34 PM

@Eli GuttmanIf you just want to display the approval card on Teams, you don't need Teams spoke. Once you enable the ServiceNow to Teams integration and turn on notifications (Link), the approval card will be available right away. I received below notification in Virtual Agent as soon as I did these steps and tested as an approver.

shawna_2-1689809569426.png

 

 

 

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Eli Guttman
Tera Guru
In response to shawna

‎07-19-2023 10:34 PM

Thank you @shawna ! 

Do we have to implement the virtual agent to use it? i understand how to do the  the connection between ServiceNow and Teams - but do we need to implement certain topics and everything that comes with that?

 

Also, after we make the connection - once approval is triggered - it will pop automatically for the approver in teams?

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