Microsoft Teams Spoke in Integration Hub

[dc20]

We have the Microsoft Teams Spoke configured to post Incident details to a MS Team Channel using a webhook.

There is an option (Override Default Fields) in the Spoke to change the fields that are displayed on the Channel.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub/reference/microsoft-teams-spoke.html

I used the data pill picker to insert the Configuration Item Name in that option but when the Incident detail is displayed in the MS Team Channel, there is nothing being displayed for the Configuration Item field, it only has the short description of the Incident which is by default.

Any ideas on how to use this override default field option? 

[Paige1 · Accepted solution]

Hello!

It seems that this override field is not looking for a data but rather a comma separated list of fields.  So instead of dropping in a data pill, you should drop in the name of the field on the form.  I used cmdb_ci in the field and it appears to correctly drop in the Configuration Item name, though it does still include the short description.

[Shariq Khan]

Hello,

Is there a way to modify/override the default short description in this spoke.

If yes, please if you can show how to do that.

Thanks,

[Kieran Anson]

Hi,

The field requires comma separated list of field names (i.e cmdb_ci,assignment_group) in order for the action to create the required message. You can't use the data pills to construct the list of fields.

[Kieran Anson]

Hi,

Could you advise on how I could improve my answer as I see it was not marked as helpful or correct even though it was provided first. Was it the lack of images?