Microsoft Teams Spoke in Integration Hub

dc20 · ‎09-11-2020

We have the Microsoft Teams Spoke configured to post Incident details to a MS Team Channel using a webhook.

There is an option (Override Default Fields) in the Spoke to change the fields that are displayed on the Channel.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub/reference/microsoft-teams-spoke.html

I used the data pill picker to insert the Configuration Item Name in that option but when the Incident detail is displayed in the MS Team Channel, there is nothing being displayed for the Configuration Item field, it only has the short description of the Incident which is by default.

Any ideas on how to use this override default field option?

Paige1 · ‎09-11-2020

Hello!

It seems that this override field is not looking for a data but rather a comma separated list of fields. So instead of dropping in a data pill, you should drop in the name of the field on the form. I used cmdb_ci in the field and it appears to correctly drop in the Configuration Item name, though it does still include the short description.

View solution in original post

dc20 · ‎09-14-2020

I guess it was the image that helped as the documentation had the same as you described but was throwing me for a loop.

Shariq Khan · ‎07-26-2022

Hello,

Is there a way to modify/override the default short description in this spoke.

If yes, please if you can show how to do that.

Thanks,