How could I set a default CI for a user?For example: A user is assigned a desktop, a notebook, and an iPad. I want to set the desktop as their default CI so that when they call in or create an incident, their default CI (desktop) auto populates the "...
Hello there SN Community,My company has recently decided to decrease the Expected Time/Delivery Time for our SC and I am having some trouble updating the Expected Time for the SC item in the workflow properties editor.The workflow is a published work...
Need assistance with workflow activity catalog tasks. I need the workflow activity catalog task to accept additional conditions. I can add new conditions to the activity, but it is not accepting it and the catalog task activity just sits there. Am I ...
Hi I'm using the below code in Incident business rule in Dev ServiceNow to insert an incident in my Test ServiceNow using SOAP Message. It is working fine. But I also want to send over the attachments using the SOAPMessage. Is it possible to send ...
There a number of articles and discussions on how to customize attachment buttons but not how we want to change it. What we are trying to do is:Limit the number of attachments that can be selected to 1 (Basically we are looking to remove the "Add Ano...
Hello,We have a workflow named "Software Request" with different assignment groups based on what 'item' is selected in the service catalog form or assignment groups based on requester's location.We would like to add a "manager approval" when a certai...
Hi,We have defined a variable for a catalog item and configured it to display values from a particular table. But I am not able to add any further "Filter" criteria to show. I wants to show only "Active" records.How can i add a filter condition to th...
When creating the the list collector variable, I select the "Application [cmdb_ci_appl]" for the list table inside the type Specifications. I also need to display information from "server[cmdb_SN]" within the same list collector. How can I do this.
Hi everyone,I've been searching what the exact logic is behind the Backordered field on Request Item level. Can someone tell me how and where it's being calculated? I've searched through Business Rules, Script Includes, Client Scripts but couldn't fi...
We are upgrading to Geneva and implementing the Knowledge Deflector and was wondering if in K3, we can link to an external knowledge base, say Microsoft, Dell or other. Thanks so much
Is it possible to pass a variable to a Notification Email Script from the Notification that calls it? I have the following Notification Email Script: var gr = new GlideRecord('u_common_email_text');gr.addQuery('u_active', true);gr.addQuery('u_name'...
Under Fuji, what KB configuration or user role is needed to display these related record info on a KB record? Can EditCan ContributeKnowledge CategoriesSo far, I only seem to have access to these tabs on the Knowledge Base record in my admin role:K...
How do you set the default knowledge base for new articles? Even though I have migrated to Knowledgev3 and deactivated the 'Knowledge' knowledge base, when a user clicks the 'Create New' in the app navigator or 'New' UI action from the list view, kb_...
I have requests that are getting this not when the request is submitted. I assumed this is coming from a Service Catalog Request workflow, but I do not see this workflow anywhere in my system. And the request does not have a Show Workflow UI Acti...
roles field on maintain form is not visible
