Resolved! Deleting multiple tickets
Hi,I have a situation where I was testing knowledge base and I have over 8000 tickets I want to delete.Is there an easy way to do this rather than 100 at a time. Thanks Steve
Forum Posts
Bordering of fields in catalog.
Hi, Is it possible to border variable field of catalog Item as shown below. By default :
Knowledge Base article management/filtering.
Hello all, I work in ServiceNow in a higher education environment. We have a large portion of area specific knowledge articles being developed that will need to be implemented into our existing public knowledge base. Ideally, this is what I'd like t...
Resolved! Modify the Title Server Side
Is it possible to modify the title attribute of a page server-side? We would like to open up some of our Knowledge Base articles to Google and the only way I know to modify the title of a ServiceNow page is using client side javascript and setting to...
What is the table when we define 'Depends on' relationship?
Hi there,I have created a 'Depends on' relationship for business services as shown in below figures.I want to know the table where these relationship is getting stored.I have a requirement like,we need to have a reference field 'Service' (which refer...
Help! Accidentally overwrote catalog items, how to revert to prev version?
Hi,I ran a transform map and forgot to turn off colesce on a field. In doing so, 200+ items got their description overwritten. If I look at each catalog item, I see version. I can go through each item and revert back to the previous version, but tha...
How to Attach a Knowledge-Base Article to a Task, by Using a Script
Hello All,I need to be able to attach a knowledge-base article to a catalog task in a workflow by using a script within this catalog task. Nothing that I have tried has worked yet. The biggest problem with this, as far as I can tell, is that I ca...
Resolved! Setting Assigned to on task from a referenced field on catalog item
Hello! I'm trying to setup a sc task so it will assign the assigned to to a person from a reference field. IE it_owner (which is a reference field for sys_user) I have tried the following with no luck and have referenced both :set assigned_to i...
Resolved! How to make "Requested for" read only on the Order Guide Check Out page
Hi , I want to make the "Requested for" read only on the Order Guide Check Out page. Can you please direct me where to navigate to make that field read only. Please check the attachment for more info. ThanksVijay
Wiki or HTML for Knowledge Base Articles?
We currently have almost 900 articles in our knowledge base in HTML format. I would like to switch to Wiki for its easy linking ability to other articles and TOC. Does anyone here use Wiki formatting for your knowledge articles? Very few Wiki tags a...
To Allow End users to view all the Incidents without ITIL role.
Hi All, Is there a way to allow end users who belongs to specific group must be able to view all the incidents with the Self service application. As of now, only users with ITIL role can view all the incidents. Has anyone came across this kind of re...
Resolved! Directionality of CMDB relationships
Hello! First question as a member of the community. Been a couple years since my last job using ServiceNow, and I am back. My question goes back to prior experience with CMDB relationships, so please forgive me if it is off-base as I am a bit r...
CMDB Network ci classfication
I classified our network CIs as following in SN CMDB. I need your feedback whether I did right. I don't how can classify the following CIs: Network Authentication Service (bucket for ISE, AD)HubFirewallWAP—what is WAP SwitchSwitch-CORESw...
Resolved! Need to be able to abort UI action submit if Configuration Item is blank, but still allow to save.
In the Request Approval button, when clicked, I need it to error in the CI field and not allow to submit. But, if someone clicks Save, to allow the CI to remain blank and continue onwards. I have changed the script for the UI action, but it isn't wor...
change view of a related list
Hi, I would like to change the catalog task related list of the requested item, according to the item.The are some task fields that we use in some special items, and i would like to change the fields appear in the related list, according to the item...
