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I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th

I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th...

raves12 by • Kilo Sage
  • 1338 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using script to start subflow?

Has anyone used a script to start a subflow?   We have a catalog item that is for new software and it has a bunch of check boxes that are for the software the user would like access to.   Each one has its own workflow.   So what I was thinking is rat...

DrewW by • Mega Sage
  • 4091 Views
  • 9 replies
  • 1 helpfuls

Duration on a Requested Item

We can see the duration on a request.   However we do not see duration on a requested item.   It just shows (empty) as seen below, we are wondering if there is away so we can enable/see the duration on a requested item.Thank YouTroy

requested item.png
Troy S_ by • Kilo Expert
  • 1353 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add custom condition property in a workflow

Hello,I'm working on a workflow and I need to add two custom condition properties in a workflow for a catalog task. Unfortunately I don't know how. I want it to look like the one below:Right now I only have "Always". Screenshot below:What do I need t...

Capture.JPG Capture2.JPG
alexm3 by • Kilo Expert
  • 3196 Views
  • 2 replies
  • 1 helpfuls

Resolved! how to provide a link in ui page

Hi,I want to attach a link in a catalog item. and i want to add it through ui pages. the link is:https://dev13396.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=483d86c34f951e00e116029d0210c77dwhen I   am adding it in ui ...

vspk by • Giga Expert
  • 4188 Views
  • 5 replies
  • 2 helpfuls

ServiceNow Discovery tool Lab

HelloDo someone knows if it's possible to create a Sandbox-Lab network (simulated) for training purposes regarding the SN Discovery tool?for example:I know that exists a tool called Cisco Packet Tracer that creates simulated networks for self-trainin...

jleon by • Giga Contributor
  • 1397 Views
  • 2 replies
  • 0 helpfuls

Resolved! Advanced reference qualifer

I am looking to make an advanced reference qualifier for a user reference field.   I want it so when a this field is selected, only certain members from a group show up.   What would the script method be?

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