MID Server Issues - ServiceNow REST Step Error for ADS Integration

Awae
Tera Contributor

‎10-24-2022 11:48 AM - edited ‎10-24-2022 11:52 AM

Hi Everyone,

 

I'm attempting to register some webhooks to connect ServiceNow and Azure Dev Ops and keep getting an error which I believe is related to MID Server configuration on my dev instance.

 

For context:

1. I am using the Microsoft Azure Devops Integration for Agile Development plugin

2. The way I am attempting to register said webhooks is by clicking a button available on a record called IT Project

The UI from which I am trying to register a webhookThe UI from which I am trying to register a webhook

 

 

 

 

 

 

 

 

 

3. The error is reported on execution records of a flow that is responsible for setting them up.

 

Register to webhook.PNG

 

4. The errors are one of two, depending on how I've configured my HTTP(s) Connection for it

  1. In the first case, I configured it to select a specific MID Server and I got the error
    • "Request not sent to uri= [Insert target URI] + java.net.UnknownHostException: tfsbeta.rockfin.com"
  2. In the second case, I configured it to auto-select a MID server and got the error:
    • "Request not sent to uri= [Insert target URI] + org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted"

 

What I need help with:

I only have the option to select either a specific MID Server or to auto-select one when configuring my http(s) connection record, and I'm at a loss for what to do in this situation since I am not an expert on this part of the platform. Any guidance on what to check for and if you're familiar with these errors would be very much appreciated.

 

 

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Mathieu Lepoutr
Mega Guru

‎10-28-2022 07:49 AM

Hi Awae

I'm working as a pre-sales engineer with Exalate.

Exalate was designed with exactly these types of use-cases in mind, you could say that it is our "bread and butter".

One of Exalate's features, apart from syncing tickets bi-directionally, is the integration of Azure Devops and Servicenow.

Any entity will out-of-the-box be fully bi-directionally syncronized, which means, if a field gets updated on either side, it will automatically update on the other side, you can change this to make it uni-directional if you so please.

 

 

Cheers

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