Moving KB topic from Dev to Test?

[nikki360h]

Hello I am new to SN and my first project is to create a Knowledge Base topic that users can add articles to, edit, etc. I figured out how to create it in Dev and created an update set and moved it to Test. However, my update set just changed the KB form, and my KB topic did not transfer over. I think I need to create a "new update set" for the new KB topic to be able to transfer it from Dev to test and test to Production?? How do I create a NEW update set, for a new KB topic? I am working in Aspen version

[nikki360h]

Ok so actually create the KB article in the TEST instance then?

Then if its all good, Create it agian in Production?

Sorry to be a pain, I never done this, If I can just understand the concept once I will get it then. thank you for all your help

[brad_hicks]

KB articles can be tricky.   If you have everything within the article and no attachments... you can export them to xml and then import them into the test instance.   If you have attachments, you will want to export your articles and export the attachments from the sys_attachments table to coincide with the articles and then import both of these into the test instance.   If all works well then you follow the same process in production.   Keep in mind that to import XML you have to have the Security Admin role and that is activated by clicking on the Lock icon next to your name in the upper left-hand corner of the screen.   Since KB articles are considered data and not system changes, they are therefore not considered update set worthy.   That is why this step is necessary.   Most people create the topics, move the topics up to production and then create the articles themselves in production.

I hope this helps and if you have any other questions please let me know.

[frankh_]

Did this change in Geneva?   This certainly seems clunky.

[hlpolt]

I also need to know how to move KBs from dev to prod!   Hopefully it's now easier than listed above?

[Sarup Paul]

I'm interested to understand the business scenario behind moving Articles from lower environments to Prod. Also, how frequently have you had to do this?