Topics in Virtual agent chat window are not available in the Virtual agent designer.

[Afsar Hussain]

Hi,

There are few topics in Virtual agent chat window which I am trying to search in the virtual agent designer but it is not searchable.

what may be the reason?

Regards,

Afsar

[vims]

Hi,

Could you please share what are the topics and screenshot?

[Ct111 · Accepted solution]

It could be hidden in sys_cs_topic table. I mean if you go to this table and check your topic if its setTopic visible field is set to false then you won't see it appearing on virtual agent.