Topics in Virtual agent chat window are not available in the Virtual agent designer.

Afsar Hussain
Kilo Guru

Hi,

There are few topics in Virtual agent chat window which I am trying to search in the virtual agent designer but it is not searchable.

what may be the reason?

Regards,

Afsar

1 ACCEPTED SOLUTION

Ct111
Giga Sage

It could be hidden in sys_cs_topic table. I mean if you go to this table and check your topic if its setTopic visible field is set to false then you won't see it appearing on virtual agent.

View solution in original post

2 REPLIES 2

vims
Kilo Expert

Hi,

Could you please share what are the topics and screenshot?

Ct111
Giga Sage

It could be hidden in sys_cs_topic table. I mean if you go to this table and check your topic if its setTopic visible field is set to false then you won't see it appearing on virtual agent.