My Catalog UI Policy Action --> Variable name field is not displaying any Variables from my catalog item

daniellennon
Giga Contributor

My Catalog UI Policy Action --> Variable name field is not displaying any Variables from my catalog item.

So I have a Catalog Item and I've like to setup a UI policy to display/hide a variable depending on it's condition... What am I missing here?

Cat_Item.png

UI Policy.png

UI Policy Action.png

7 REPLIES 7

Michael Fry1
Kilo Patron

Hmmm . . . do you have any Catalog Client Scripts on this RC that could be interfering? Maybe try clearing the cache (cache.do) or switch to a Catalog Client Script.


Hi all,



Did anyone find an answer to this?   I'm getting the same problem and clearing the cache had no effect.



It's baffling, in fact I'm more baffled than a baffling baffler from the city of baffle, who's incidentally just had baffle flakes for breakfast!



Thanks,


Jimmer


Aka Guglielmo
ServiceNow Employee
ServiceNow Employee

Hi Daniel Lennon,
Are you sure that you are picking the right item in your ui policy? It could be that you have two catalog items with similar name.



Thanks
William


Hi Daniel,



Good point and we do have two with similar names and I've tried creating an action using both but the problem persists.



Thanks,


jim