Resolved! can we set dynamic date(or current date) in date field in ATF ?
Hi, I want to set start/end date dynamically in ATF? is this possible? Regard, Trupti
Forum Posts
Restrict admins at domain level
Hi Experts, We have a domain seprated instance and would like to restrcit admin access at the domain level, so that admin remains in their domain and should not be able to switch to other domains. I see their is a property : glide.ui.domain_picker.r...
Embedded Help - Why do some pages not have the "add help article" for Admins?
We recently recieved an incident that a user with the embeded_help_admin role no longer could use "Add help article" for some pages. While investigating the issue more, other pages had the same problem. "User Guide" and "Search Documentation" appears...
Resolved! Slowness on customer instance?
Hello,Have any of you experience a significant slowness on their customer instance this last few weeks?Is there something going on SN?Regards,Vaine
SuccessFactors OAuth 2.0 SAML bearer assertion flow
SuccessFactors Basic authentication method will be removed on 1st November 2022. In that sense everyone is forced to move to OAuth.The OAuth grant flow that will use SuccessFactors will be SAML Bearer Assertion.This grant flow is not supported native...
Need to display HTML content in work notes and emails (Incident and Request Item)
As a fulfiller, I should be able to add rich text format, pictures or non-text information into a work note so that it is emailed directly to the caller. This can only currently be done by attachments. How can I achieve this without adding the new f...
Dynamic translations via Deepl API
Dear all, we need to provide knowledge articles in several languages and currently manually translate each article. We would like to use a dynamic translation and use "Deepl" as translation service.Does anyone have experiences with Deepl integration ...
How to create tags in agent workspace?
How to create a tags in agent workspace?
Resolved! reclassify ci - Is there a Log of this activity?
When reclassifying a CI using these procedures:https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/product/configuration-management/task/t_ManuallyReclassifyCI.htmlIs there a log to denote that has been performed (besides the History...
Advanced Reference Qualifier on sys_user reference field
Hi all! I'm having this issue. I'm working on a catalog item. What I need to do is on a sys_user reference table field, I need to make two conditions: First one is hire date is on the future (after today) and company is Italy. I got that working. But...
Is is possible to apply tags to Knowledge Articles?
I am creating knowledge articles for our users and I would like to attach tags if possible as the users can search on tags. Is this possible please on the lower screen?
Resolved! How to get current URL link in a variable.
How to get current URL link in an variable? Requirement is from incident form through UI action url redirected to record producer which has to create change record. Once change record created, Incident form has to be get updated with caused_by relat...
Exclude/Preserve KMF Keys in Clone Profile
Hi! I actually have 2 questions:1. When creating a custom clone profile, I see that the exclusions for tables under the "System Profile" also show up when I look at the custom clone profile. Are these exclusions also included in the custom profile? O...
Best Practices for managing Themes in Service Portal
I have seen some articles and discussions related to cloning Service Portal Widgets and Pages, so you work with your own copy rather than modify something out of the box and compromise upgradability later and this makes a lot of sense. One thing tha...
ADO and SN integration - connection error
I was making connection between Azure DevOps(using a Service Account) and ServiceNow(using my personal login) and got this error: Instance : ADOSNIntegrationInstance, Action : Connect, Message : Connection failed. For details, see flow execution logs...
