Hello,Can anyone please help me in setting the correct order of the stages of the catalog item.I have created a workflow for this catalog item wherein the stage - "Request Approved" should not come as the request is already pending with manager's app...
Hi everyone, My requirement is to show and hide UI action based on change of field on form . Form that I have created on change client script but it is not working properly . Can anyone please help me. And my UI action: Thanks in advance cc: @An...
Hi folks, I am setting up Agent Workspace, and want to send notification to specific group/people if an Agent opens the Agent Workspace. Is there anything happens when workspace is opened, for ex.- some value is stored somewhere in the platform/somet...
I have created a rather simple Flow that works against a custom table extended from Incident. I want the flow to run when a new record is created via the Service Portal (Record Producer). Tickets are able to be manually created, but those should no...
Hi, In a reference field I am seeing the sys_id instead of the names of the record. I want to see the category name in the reference field but instead i am seeing the sys_id of the record. Display value is true for category field in category column ....
Background: My instance has a custom list for our "participants". We have two columns "Participant_ID(char)" and "Participant_ID(int)". They contain the same info, except as you can probably gather, one is stored as characters and the other stores ...
Hello. We have an Email Notification (Activity Stream @Mention Email) which uses an Email Script (ng_activity_mention_body). The same notification and email script are used for Incident records and Project Task records. We have noticed that when th...
Hi Team , We have enabled AI search recently in our instance and we have noticed that typeahead search widget is only showing suggestion but not the typeahead. Is it a expect behavior or we are missing some configuration?I have checked system propert...
I have seen a few KB articles but I cannot get the method in those to work.I want to be able to enable specific users (ideally groups) to use the San Diego next generation UI but not all those using the platform at once.What I have doneI have set the...
I have set 'Valid To' date on Knowledge article to 1 year after publish and it is auto populating when I create a new Knowledge article.But if I reject the retire/republish the article Valid To field is setting to 01-01-2100. I can see there is a Ar...
I have a workflow that contains activities such as catalog tasks and switches. My workflow has been working good for many months but recently I saw a workflow context that stopped at the catalog task, and doesn't advance to the next activity (a switc...
I am calling a 'catalog task' activity in a workflow, which is not actually creating any task that I can see. In the end of the workflow logs is the following statement: "After running a sequence of activities we expected a 'last executing' record ...
On the Global Search results page for San Diego using Next Experience clicking the "View All" for a section (such as "View all Task - Incidents") the page displayed is not a list display that is sortable. Previously this page was a list display and ...
Hi, There is one email notification on 'sc_req_item' table which is running when a record is updated and has a condition 'Additional comments' changes. In the 'who will receive' section the user added is 'requested_for' user. What is happening here...
Hi all,I have a question. Our requirement is that when a user orders a catalog item, the request is auto approved and the requested item records (RITM''s) are sent to the appropriate users for approval. This is fairly simple and has been configured. ...