We have a basic Workflow with an Approval - User activity followed by a Catalog Task activity. If the person that submitted the request is the approver we want the Approval record set to Approved automatically. We need to show that it was approved so...
We have a need to customize the element displayed below. We are leveraging field level encryption and people who have been assigned an encryption context are given the ability to encrypt attachments by default. This side effect is not desired and cou...
Hi, Question is in the title, basically. I need to import a large number of records and process them via import sets, transform maps, and so on.I'm using the insertMultiple endpoint to achieve this, but I was wondering about the recommended number of...
I am working on implementing Adaptive Authentication and have it working the way we want based on IP and Role based access. I would like to change the message users receive if they do not match the allowed criteria. Currently the message show "User...
Hi I have a requirement where on certain conditions, I need to restrict the user from addition/updation/deletion of file in the attachment type field. or is there anyway to hide the update delete options .can someone please provide solution . Thank...
Hi Team, I need to verify if Servicenow supports long polling or not. Use case Scenario: There is a third party platform, I need to subscribe to its events and frequently open and keep the connection open for it to detect server changes and send it t...
Hi, I have a problem with some Knowledge articles from the same category where "can read" is set to all, I don´t know why for some knowledge articles it shows the error "You do not have sufficient privileges to access this knowledge item", I have che...
Dear all, I am new to Service Now. We would like to after the case auto assigned to the first level support group and the support need to escalate the case to support group, he could pass the case to the 2nd line support. I put every group to have a ...
Global Search for the RITM. Under the list of tasks, we don't see any RITM listed. Is there a way to include RITM in the search scope and return that on the list of Tasks here?
Hello, Customer has requested that the Happy / Sad / Neutral faces to be placed into the email when an incident / requested item is resolved or closed respectively. They want to reduce the number of clicks so that users will give feedback on surveys...
I need JIRA Spoke for bi-directional integration between SNOW and JIRA,but not with HI credentials or Subscription,is there any way in between?
I have logged into my developer instance and my incident table is empty, is there any way to get test data or do I need create all types of incidents to work on them. Please let me know, Thanks
Hi everyone!We are in the process of shifting from the old ServiceNow Service Portal to Employee Center Portal.We are trying to change the content, font style, font sizes of the OOB in Employee Center Portal.For starter, I need help in changing the f...
Hi All, I am using below url to get all records of Attachment Api (Servicenow)https://xxxxxxx.service-now.com/api/now/attachment but even after using sysparm_offset only getting 992 records only(even after looping also) but in header of postman X-To...
We are setting up an Azure AD IdP for SSO, and want to be able to disable using the password stored in the sys_user table once the migration is complete. What is the recommended way to do this? We will still have some users that will need to authent...
