Mystery Flow doesn't trigger

[BurtCrepeault]

Hi fellows,

For the life of me, I cannot figure out why this flow won't trigger.

The record I'm updating is an IP Firewall CI, where I'm simply changing its name:

Some things I tried:

• Testing the flow manually works fine. It compiles and activates as expected.
• Tried to change the flow Run as property, from System to User and back, no effect there.
• Initially, I was attempting to trigger on cmdb_ci and all its extended tables. I changed the table to cmdb_ci_netgear further down the extended tables, but still nothing. [Edit] Going all the way to IP Firewall didn't help either.
• I had some conditions initially set, but I removed all of them to see if they were the problem. No luck there.
• I set more conditions, such as Name changed, but no.

I read just about anything and everything on flow triggers. Before I scrap this flow and rebuild it, any ideas on where I should look next? This is a total mystery to me.

[James Chun · Accepted solution]

Hey @BurtCrepeault,

Are you trying to trigger the Flow with every update?

If so, you might want to change the 'Run Trigger' condition to 'For each unique change'

For details, refer - https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flo...

Hope it fixes it, thanks!

[BurtCrepeault]

As simple as that! Thanks James! Apparently, I hadn't look nearly everywhere enough! 😅