Navigating from ITSM Agent Workspace to Platform UI - Newbie question

GeoffreyOptumOp
Tera Expert

‎04-13-2022 11:16 AM

Easy Question... What is the fastest/best way to navigate FROM ITSM Agent Workspace, BACK TO, the regular Platform UI?  For example, if I'm viewing a Request Item like the one below, how do I quickly navigate from that view to the regular Platform UI view of the same item?

(Why would I want to do this?  Because we already have some UI actions and other features which work in the context of the Platform UI, and we don't necessarily want to make the investment to rebuild them in the Agent Workspace, and may not be able to do so anyway, because certain functions are not supported in the Workspace Client Script.)  Thank you.

find_real_file.png

 

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Raj_Esh
Kilo Sage
Kilo Sage

‎04-13-2022 02:30 PM

Hi,

 

I have created a sample button to open a backend URL, which you can refer to and apply to the required table. 

Highlighted in yellow are important things to consider.

 

find_real_file.png

 

Hope it helps.

 

Thanks,

Raj

--Raj
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GeoffreyOptumOp
Tera Expert
In response to Raj_Esh

‎04-13-2022 07:02 PM

@Raj Esh That is very interesting, thank you.

So reading between the lines, am I to understand that there is no Out-of-the-box way to get from the ITSM Agent Workspace back to the Platform UI?

Once you're in the Workspace, you're basically trapped in there?

That's by design?

The only way to get back out is to build something custom?

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