Need Help: Highlighted Values on Workspace Home Page (Task Table)

[saint]

Hi Experts,

I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.
However, I would like the same highlighting behavior to appear on the Workspace home page, specifically on the default lists “My Tasks” and “My Group’s Unassigned Tasks.” These lists are based on the task table, which makes it unclear how to create a highlighted value that references fields like:

incident.impacted_user

sc_task.requested_for

Has anyone implemented highlighted values on workspace home pages where the base table is task, but the conditions depend on fields specific to incident or sc_task? I recall seeing a similar question before but haven't been able to find it again.

Any guidance or solutions would be greatly appreciated.

[lauri457]

Create the [sys_highlighted_value] with table as task and use a script or some other method to set the field value as "ref_incident.caller_id", or "ref_sc_task.request_item.requested_for"

[Ankur Bawiskar]

@saint 

try this approach and let us know.