Need Resources for Learning Document Management in ServiceNow (2025)

[sahilnegi]

Hi everyone,

I've been tasked with studying and implementing the Document Management module in ServiceNow as it's now 2025. Could anyone provide me with documentation, video tutorials, or links to resources that can help me understand and implement this module?

Additionally, I've heard that the Document Management plugin might be a paid feature. Can anyone confirm this and provide more details on the costs involved?

[Simon Hendery]

Hi @sahilnegi 

A good place to start is the Knowledge Management Fundamentals course in Now Learning:

https://nowlearning.servicenow.com/lxp/en/now-platform/knowledge-management-km-fundamentals-vancouve...

[AshishKM · Accepted solution]

Hi @sahilnegi ,

Please check the following nowlearning courses for document managament.

Document Intelligence Overview
Document Intelligence Fundamentals

About plugin, check at store.servicenow.com

For cost, please check with your account manager, a/c manager can best guide on that part.

-Thanks,
AshishKM