Need suggestion to remove Item from Popular Items (Service portal) without cloning widget

e__rajesh_badam
Mega Guru

‎04-14-2025 01:11 AM

Hi Everyone,

 

Need suggestion to remove on catalog form from Popular Items in Service Portal (ESS) without cloning widget/without doing any changes in OOB script.

e__rajesh_badam_0-1744618281187.png

 

Could you please help me out on it.

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-14-2025 01:33 AM

Hi @e__rajesh_badam https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750153

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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e__rajesh_badam
Mega Guru
In response to Dr Atul G- LNG

‎04-14-2025 02:26 AM

Hi @Dr Atul G- LNG Got the Article in community but looking for change without Cloning and Creating new Server Script. By the way thanks for your time and quick response.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to e__rajesh_badam

‎04-14-2025 02:30 AM

Hi @e__rajesh_badam 

 

Not possible without clone as you want to change OOTB.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Jaspal Singh
Mega Patron
Mega Patron

‎04-14-2025 01:45 AM

Hi Rajesh,

 

Link shared by Atul is the ideal way to go ahead with instead of looking for some other way which of DOM manipulation, etc.

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