New Features and Products in the Yokohama Version of ServiceNow

[sreeram_nair]

The latest ServiceNow release, Yokohama, builds on the platform's mission to drive digital transformation and workflow automation at scale. Packed with innovations across IT, Employee, and Customer Workflows, Yokohama introduces new capabilities to enhance user experiences, improve operational efficiency, and make organizations more agile in adapting to change. Here's an overview of the top new features and products in the Yokohama version of ServiceNow.

1. Advanced AI and Automation Enhancements

ServiceNow Yokohama takes artificial intelligence and automation to new heights, offering smarter tools for better decision-making and streamlined processes.

Predictive Intelligence Enhancements

• Generative AI for Virtual Agents
• Enhanced AIOps

Automation Center Upgrades

• A revamped Automation Center helps organizations visualize, manage, and scale automation efforts. This includes tighter integrations with external RPA tools like UiPath, Blue Prism, and Automation Anywhere.

---

2. Industry-Specific Solutions

ServiceNow Yokohama emphasizes industry-specific innovations to address unique challenges in key sectors.

Telecom and Media

• Field Service Management Enhancements
• Subscriber Journey Management

Healthcare

• Provider Experience Cloud
• Integrated Health Workflows

Public Sector

• Citizen Engagement Platform
• Improved compliance and audit readiness tools for public sector organizations.

---

3. Enhanced Employee Experience

Yokohama builds on the ServiceNow Employee Center with features that boost employee satisfaction and productivity.

• Dynamic Workspaces
• Skills and Talent Matching
• New Learning Management Features

---

4. Customer Experience Innovations

To help organizations better serve their customers, ServiceNow Yokohama introduces new capabilities for Customer Workflows.

• Unified Customer Operations
• Service Request Playbooks
• Proactive Issue Management

---

5. Low-Code Development Upgrades

Yokohama continues ServiceNow’s commitment to empowering developers with intuitive tools and features for building applications.

• Next-Gen App Engine Studio
• Reusable Components
• Version Control Enhancements

---

6. ESG and Sustainability Tools

Recognizing the growing importance of environmental, social, and governance (ESG) initiatives, ServiceNow Yokohama introduces:

• Sustainability Management Module
• Supplier Risk Management

---

7. IT Workflow Improvements

Yokohama enhances IT service management (ITSM), IT operations management (ITOM), and IT asset management (ITAM) to optimize IT operations.

• Service Operations Workspace
• Next-Gen CMDB Enhancements
• Integrated Cloud Management

---

8. Performance and Security Upgrades

• Zero Trust Architecture: Improved security protocols and role-based access to ensure compliance with evolving security frameworks.
• Enhanced Instance Performance: Faster load times and optimized workflows for larger enterprises.

The ServiceNow Yokohama release empowers organizations to innovate, automate, and scale more effectively across IT, employee, and customer workflows. With cutting-edge AI, industry-specific solutions, and a stronger focus on sustainability, Yokohama ensures businesses can meet modern challenges with agility and resilience.

Stay ahead of the curve by exploring Yokohama’s new features and leveraging them to drive transformation in your organization.

[Simon Hendery]

@sreeram_nair please don't post stuff you've just cut-and-pasted from ChatGPT. It doesn't add any value to the Community.