New UI action "Create Problem" from interaction

Shweta91
Tera Contributor

Hi Folks,

 

I need urgent help on below.

I have a requirement to cerate new ui action "Create Problem" in interaction record on SOW. It should be placed below "Create Change". 

Shweta91_0-1732173437820.png

 

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Shweta91 ,

 

You can achieve it by enabling one property.

Navigate to problem system properties.

RunjayPatel_1-1732173720905.png

 

Enable the highlighted check box. 

RunjayPatel_0-1732173687385.png

Output:

RunjayPatel_2-1732173908698.png

 

 

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

 

View solution in original post

1 REPLY 1

Runjay Patel
Giga Sage

Hi @Shweta91 ,

 

You can achieve it by enabling one property.

Navigate to problem system properties.

RunjayPatel_1-1732173720905.png

 

Enable the highlighted check box. 

RunjayPatel_0-1732173687385.png

Output:

RunjayPatel_2-1732173908698.png

 

 

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------