MID server auto upgrade issue

[Mahesh23]

Hello all,

During servicenow upgrades MID server failed to upgrade stating "Interactive authentication required" error because of missing permission(s)." in the wrapper log. Concerned with this, is my query below 

In order to access MID server host from servicenow mid_server role is necessary similarly is there any necessary role that a user needs to have at the host to connect with servicenow.

Thanks in advance

[Aman Kumar S]

Hi @Mahesh

Check resolution for this in HI portal, you will have to login:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997225

Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.

[Rishi Kendale]

Thank you @Per Kristian1  for the solution.

Hi @Mahesh23,

Please check if Kristian's approach works.

In parallel you can also check with the IT team. This might be the issue with Power Shell. Like we have issues with WMI connectivity in case of Win machines. IT team will troubleshoot with some commands and will resolve this by giving necessary permissions required.

Thank you,

Rishikesh 

[Yousaf]

Hi Mahesh,

Found this

Mark Correct or Helpful if it helps.

[Preston_83]

What is the actual resolution to this problem?  My unix team is scratching their head reading this and wondering what the app is expecting.  We have a sudoers file configured with NOPASSWD to use /usr/bin/systemctl start <service name>.service as root from our service account.