Hi all,
We have a requirement as below:
When AI search is triggered in VA, it will fetch HR cases, KBs and News articles as per the requiement. KBs and HR cases are working as expected. For News articles, the search results are coming up but when the link is received and clicked upon, the sys id is coming as undefined. Am I missing any configurations here?
Created:
AI Search Results Action Configuration (not confident on the action name here)
URL Navigation in sys_cs_portal_url_mapping [Value: /k*****t?id=acn_cd_news_article&sys_id={{data.sys_id}}] --> data.sys_id is coming as undefined.
