Non-ITIL users can't see email addresses

David Christian · ‎03-23-2016

I have some catalog items that are a reference field to the sys_user table. When I fill out the field I can see the persons name and email address. However, non itil users type in that field they only see a persons name. We recently had a case where two people had exactly the same names. We need customers (non itil users) to be able to see email addresses on the drop down as they type in the name the same as I do. How do I accomplish that?

Brad Tilton · ‎03-23-2016

Hi David,

That ACL is also there, but the one I showed was a different ACL. I've confirmed that it's present in both Fuji and Geneva instances I have access to. Try adding the following ACL and see if your users can see the email field.

View solution in original post

Muhammad Ahsan · ‎10-06-2023

Hey Brad! I am upcoming with the same issue, but your uploaded image in this solution is no more can you share it again?