Not able to modify 'Assign To' field on a certification task with itil role

Joel Pomales1
Tera Contributor

Hello - so I am thinking this is by design and need to confirm.

I have a user that belongs to a group with just the 'itil' role, which contains the 'certification' role. If I spin up a data certification instance that generate a certification task record (TSK record) the user gets it, is able to certify the CIs, but not able to assign the TSK record to himself; that is, the 'Assigned to' and 'Short Description' fields are read only.

Of course, users with 'certification_admin' role can re-assign as they please but they can also do other things as well (like configure certifications) which we would want to control.

I mean, you would think that if I am a member of a group that receives a task and I want to assume ownership of said task, I can just assign it to myself.

11 REPLIES 11

Well you can do one thing

create a custom acl for both assigned_to and short_description with the "certification" role also with condition in script as below

if(gs.getUserID() == current.getValue('assigned_to')

answer = true;

By doing the above, The assigned users with certification role only can modify both fields

For the certification table??

Yes, You can refer to the existing ACL(s) on the certification task(cert_task) table fields

Will give it a shot on cert_follow_on_task

This has to be done for all cert_task fields?