Basic Flow

[RosalinaB]

Has anyone run into issues with ServiceNow Basic Flows using If / Else If logic?

In the flow I built, the trigger is “When a new incident is created”, and the condition is Category = “Network”, then assign the ticket to the Network group. However, it seems like the backend is evaluating the value as “network” (lowercase) instead of “Network” (capitalized), so my condition isn’t matching the way I expected.

I tried updating the Category selection options on the incident form to fix it, but the system won’t allow me to add or modify that value.