Notification additional comments

[Amit_H]

I have configured one email notification and added additional comments in email body. its working fine but it only showing latest 3 comments. I want to show all. How can i achieve it.

[Runjay Patel · Accepted solution]

Hi @Amit_H ,

Its OOB configuration. Put -1 to include all comments.

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[Runjay Patel · Accepted solution]

Hi @Amit_H ,

Its OOB configuration. Put -1 to include all comments.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Dr Atul G- LNG · Accepted solution]

Hi @Amit_H 

Please change in email  properties

[Ankur Bawiskar]

@Amit_H 

If you wish to show all then I will recommend using email script and use this to print all comments.

I won't recommend changing the OOB system property as it would be global impact.

Then include that in email notification body as this

${mail_script:showComments}

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here
	template.print('All comments are as below <br/>');
    var grJournal = new GlideRecord('sys_journal_field');
    grJournal.addQuery('element_id', current.sys_id);
    grJournal.addQuery('element', 'comments');
    grJournal.orderByDesc('sys_created_on');
    grJournal.setLimit(1);
    grJournal.query();
    if (grJournal.next()) {
        template.print(grJournal.value.toString() + "<br/>");
    }

})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Amit_H 

Thank you for marking my response as helpful.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.