Notify requestor that attachment is attached in requested item

[Samiksha2]

Hi All,

I have a requirement to send notification to Requested for and watch list with attachment when attachment is added in the Requested item.

I created a mail script(to add latest attachment in the notification) and added that in the notification when additional comments changes. I asked client to add additional noted when they added attachment. but they are not agreed with this. They didn't agree with this.

Please help in this.

Thanks,

Samiksha

[Peter Bodelier]

Hi @Samiksha2,

Create a Script Action, which triggers on event attachment.uploaded.

Condition: event.parm1 == 'sc_req_item'

Script:

var ritm= new GlideRecord('sc_req_item');
if (ritm.get(event.parm2)){
	
	if (ritm.active == true){
		ritm.comments= gs.getMessage('An attachment has been added to your request');
		ritm.update();
	}
}

[Samiksha2]

Hi @Peter Bodelier ,

Thank you for replying.

How the the attachment also get attached with the notification?

Th requirement is when a attachment added in the RITM, Requested for and watch list should notify with the attachment.

[Peter Bodelier]

Hi @Samiksha2,

No, it will not attach it. There is a checkbox on the notification record to include attachments with the mail. However, this will add all attachments linked to the requested item.

I would not advise to try to add only the attachment that has been added. Because this would involve creating Business Rules on the sys_email table, which would try to find the right attachment to add, and copy it to the email record.

[Samiksha2]

Hi @Peter Bodelier ,

Thanks. I will try to convince the client to go with this approach. I hope they will understand.